Terms & conditions

www.nordkraft.com is owned and operated by the company NORDKRAFT SARL, based at 12 rue Bouchardon, 75010, Paris; France.

Registered under SIRET number: 798 321 444 – RCS PARIS


These Terms and Conditions set out the rights and obligations of NORDKRAFT and the Customer, and define obligations of the Parties, in the context of online selling products in e-shop NORDKRAFT.

The Terms and Conditions constitute the sale contract between NORDKRAFT and the Website’s Customer upon the sale of the ordered Products. The Customer acknowledges, prior to placing an Order, that he has read and agreed to all the information aforementioned.

The Customer also declares that the purchase of said Product(s) is not in direct connection with his professional activity, such purchase being reserved for his personal use only.

 Moreover, the Customer declares that he has the legal capacity to enter into this Agreement.

NORDKRAFT reserves the right to make alterations to these Terms and Conditions.

The Customer agrees to comply with the current version of Terms and Conditions by only ordering and purchasing on NORDKRAFT’s website.


« Terms and Conditions »: refers to the current document, that is the terms and conditions applying between the Customer and NORDKRAFT,

« Website »: refers to the website available at www.nordkraft.com

« Product »: refers to the items offered for sale available on the Website,

« Customer » (or « Him »): refers to a private person of full age using the Website to acquire one or more Product(s) for his personal needs, for which he accepted the Terms and Conditions.

« Order »: refers to the sale order from the Customer on one or more Products while using the Website or the Customer Service,

« Parties »: refers to the Customer and NORDKRAFT

2. Account & order

The Customer must create an account by completing a subscription form on www.nordkraft.com  and providing completed information in order to proceed to his identification


Any mistaken or slanderous information is likely to result in immediate closing of the Customer’s account and cancellation of his Order(s) by NORDKRAFT.

The Customer shall choose a login and a password and must make sure not to disclose his login and his password at any time.


The Customer is responsible for all actions conducted on the Website while using his login and password. Any user, having subscribed to the website, shall be liable for any order placed while connected with his login and his password.



2.1 order

A Customer may place an Order, on www.nordkraft.com once logged with his member account.

NORDKRAFT may not be held responsible for any incorrect personal details entered by the Customer nor for the consequences related to any delays during the delivery process. As a result, all return costs would be at the Customer’s charge

Following  by validation of the order, the Customer shall confirm his Order by  completing all the requested information, accepting the Terms and Conditions,
validating the payment,
Therefore, by clicking on the ‘Submit’ button, the Order is an offer NORDKRAFT to buy the goods on the Website..


2.2  Confirmation of Order

the Customer will receive an acknowledgement of receipt by e-mail to confirm the Order including all elements (such as the list of ordered Products, price, date of delivery, shipping costs…).

The costumer should seek any specification and component of the product and ensure they are compatible with the private and personal use.


The contract shall only be effective upon NORDKRAFTs confirmation email, as stated and once the corresponding payment will be made by the Customer.


The Customer is guaranteed the price posted on the Website at the time of purchase, which is updated daily. The Product offers proposed on the Website shall be valid as long as the Products related thereto are on line and while stock last.


In case a Product would be unavailable, e.g. out of stock, NORDKRAFT will inform the Customer by e-mail as soon as possible and will remove the Product from the Website.

In case of refusal by the Customer of the new availability period, or of the exchange with a similar Product, the Customer will be refunded within (30) days from the confirmation of the refusal.



Nordkraft  reserves its right not to confirm the Order for any legitimate reason, in particular for any problem of Products procurement or any problem concerning the received Order.


3. Prices

Prices of the Products are indicated in Euros, TTC , all taxes not included with shipping costs. The price fixed is firm at the time of purchase.

Product’s prices can be modified at any time without notice but the applicable price of the Order will be notified in the summary of the Order before payment.


Delivery costs by country can be looked up in the delivery section of the Website.


In the event of delivery outside the EU, the Customer will have to pay for customs duties any other taxes due to the import of Products in the country of delivery. The Customer is also solely responsible for the formalities related thereto unless otherwise specified. The Customer is solely responsible for checking whether the Products ordered can be imported under domestic law in the country of delivery.


If the correct price of the goods is higher than the price stated on our Website, we may, if possible, reject the Order in our discretion, in which case we will notify the Customer of such rejection and the correct price for the goods.

4. Payment conditions

The Customer undertakes to pay the total price of the Products and shipping costs as stipulated on the Website www.nordkraft.com.


Payments can be made by one of the following payment methods:

-    Credit Card (MasterCard, Visa, American Express),

-    Debit Card (Maestro),

-    Paypal,

-    Bank transfer,


More information on payment methods is available in the website.


When approving the Order form, the Customer must that have all authority needed and sufficient funds to use such a payment method.


NORDRAFT reserves its right to claim the return of the ordered Products in case of full payment completed.

While paying by credit/debit card, the payment cannot be cancelled. The payment is irrevocable

NORDKRAFT won’t be able to provide any delivered items without any full payment from the Costumer.

While paying by Credit card, the customer account will be debited following the Order confirmation.

While paying by bank transfer/credit/debit card, the payment cannot be cancelled. The payment is irrevocable

5. Delivery

Items will be delivered to the costumer’s address after confirmed full payment and confirmation by email will be sent to the Customer as soon as the Products are shipped.


All orders are subject to availability. We shall inform you if any item(s) in your order are not available, and where possible give an estimated date of delivery.

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.
All products are subject to availability. If, due to unforseen circumstances it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

NORDKRAFT cannot guarantee permanent or continuous availability of all Products on the Website. All Orders are subject to availability at all times.


If an Order contains Products deliverable at different dates, the Customer may choose to receive each Product according to the delivery dates stated on the Product pages of each item, by contacting the Customer service. However, this service may involve higher delivery costs to the Customer which will be indicated by the Customer Service. If the Customer chooses to receive his Order in one batch, the longest delivery period indicated on the Product pages shall be the one to refer to.


In case of absence of the Customer during delivery, a notice will be left by the delivery company. Products may therefore be collected following delivery company’s indications. In absence of Products’ withdrawal by the Customer in the limited period fixed by the carrier, the Products will be returned to NORDKRAFT.

NORDKRAFT will reserve the right to reimburse the Customer, while the delivery costs will remain at the Customer’s charge.

The Customer shall check the content, the conformity and the condition on delivery thereof.

6. Transfert of risk

Transfer of risk intervenes on the delivery are from the carrier.


In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall express all reserves and complaints which would seem justified, on delivery day thereof and before signing the acknowledgement of receipt of the Product(s).


If the Customer notes any damage, he shall reject it or issue handwritten, define and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier and (copy to NORDKRAFT) within seven working days following the delivery date of the Products.

7. Warranty and cancellations

For the extended warranty provided by the manufacturer, the procedure and the warranty period are mentioned in the Product’s manual delivered with the Product. The warranty does not cover damages, breaks or malfunctions from non-respect of precautionary measures.


Apart from the manufacturer warranty below, all Products sold are subject to the Cancellations clause:


Under Regulation L. 121-20 French Sale of Goods ( code de consummation), the Customer has the legal right to cancel his Order within fourteen (14) working days, starting on  the day on which the goods are delivered and received. Indeed, with regard to the Sale of Goods, certain Products cannot be subject to the Customer’s right to cancel while damage, partial or total losses.


The Customer returning a Product within this period – 14 days- will obtain a reimbursement of the amount of the Product (which do not include the returning costs). Customer having exercised his Cancellation’s right, may choose for an exchange or a credit of the same amount, by sending an e-mail to NORDKRAFT customer services : contact@nordkraft.com

Any items returned without prior notice and accordance by our NORDKRAFT Customer Service will not be accepted.


Any goods returned must be packed in their original packaging and the customerwill be refunded within maximum 30 days made by bank transfer or cheque.


The Customer is to organize and hold return costs at his own expense, unless the product was damaged in transit, or if the costumer has recorded the damage to the carrier.

All goods must be dispatch by traceable post, including the reason for exchange or refund.

If the Product is too heavy or too voluminous, we will organize the return by a carrier who will contact the Customer to pick up the goods at the customers expense.


Pictures, technical specifications and descriptions or information are provided by the suppliers, in accordance with NORDKRAFT, the Products are verified before their shipment.


In the event of non-conformity of any Product delivered to the Customer, the latter may return it to NORDKRAFT following the procedure below.

8. Liability

Products offered on NORDKRAFT are compliant with the applicable legislation and standards in the France, French court of Paris.


NORDKRAFT undertakes exclusively to comply with all current legal terms applicable in the France. No regulations specific to the country of delivery and/or consultation of the Website shall be applied.


The Customer is solely responsible for ensuring that applicable legislation in his country is complied with. And it is up to Him to investigate with the relevant local authorities any possible restrictions on the import, export or use of the Products.


NORDKRAFT  is solely responsible for the supply of Products in the conditions described in these Terms and Conditions. In no event shall liability be engaged for advices, recommendations and Product conditions of use provided by the Suppliers on Product’s manuals.


Liability is limited to direct and predictable damages occurring to the Customer as a result of using the Products.


NORDKRAFT  shall not be held liable if the non-execution or poor execution of its obligations is attributable to the Customer, or to the act, unforeseeable and unavoidable, of a third-party during the Products delivery, or due to a case of force majeure, unforeseeable, uncontrollable and external.


NORDKRAFT does not pass on the Customer’s details to any third party unless the Customer has given permission to do so.

The personal information requested from and related to the Customer is essential to process and ship his Order, to issue invoices and to draft warranty agreements; This information may also be provided to judicial of administrative authority.


Data protection


All information provided by the Customer will be treated securely and strictly in accordance with the Data Protection law 78-17 6 of January 1978.


When creating or consulting their online accounts, Customers will have the option of choosing whether to receive from NORDKRAFT, and/or partners, commercial or promotional offers by e-mail.


NORDKRAFT will store the contract’s content and will send you the details of your order as well as the general terms and conditions. The customer could always refer to the personal account registration.

9. Suspension & termination

The Customer may at any time terminate his subscription to the Website and close his member’s account.

To this end, the Customer shall address his termination request to the Customer Service.

In In particular in case of payment incident, NORDKRAFT reserves the right to suspend the Customer’s access to the Website

NORDKRAFT reserves the right to refuse any Order from a Customer with whom there is a pre-existing dispute of any kind.

10. Intellectual property rights

All elements in the website as visual, pictures, audio, writings, database are protected by copyright, patent law, French and international property law.they remain to the exclusive property of NORDKRAFT;


The NORDRKRAFT ‘s trademark, illustrations, images, logos included in all products remain the exclusive property of NORDKRAFT.

Any full or partial representation or reproduction or distortion of its contents without prior express permission of NORDKRAFT is completely and strictly forbidden.