Email customer care
Items will be delivered to the costumer’s address after confirmed full payment and confirmation by email will be sent to the Customer as soon as the Products are shipped. NORDKRAFT cannot guarantee permanent or continuous availability of all Products on the Website. All Orders are subject to availability at all times. If an Order contains Products deliverable at different dates, the Customer may choose to receive each Product according to the delivery dates stated on the Product pages of each item, by contacting the Customer service. However, this service may involve higher delivery costs to the Customer which will be indicated by the Customer Service. If the Customer chooses to receive his Order in one batch, the longest delivery period indicated on the Product pages shall be the one to refer to. In case of absence of the Customer during delivery, a notice will be left by the delivery company. Products may therefore be collected following delivery company’s indications. In absence of Products’ withdrawal by the Customer in the limited period fixed by the carrier, the Products will be returned to NORDKRAFT.
Returns & exchange
Warranty & cancellations
For the extended warranty provided by the manufacturer, the procedure and the warranty period are mentioned in the Product’s manual delivered with the Product. The warranty does not cover damages, breaks or malfunctions from non-respect of precautionary measures. Apart from the manufacturer warranty below, all Products sold are subject to the Cancellations clause: Under Regulation L. 121-20 French Sale of Goods ( code de consummation), the Customer has the legal right to cancel his Order within seven (7) working days, starting on the day on which the goods are delivered and received. Indeed, with regard to the Sale of Goods, certain Products cannot be subject to the Customer’s right to cancel while damage, partial or total losses. The Customer returning a Product within this period – 7 days- will obtain a reimbursement of the amount of the Product (which do not include the returning costs). Customer having exercise his Cancellation’s right, may choose for an exchange or a credit of the same amount, by e-mail to NORDKRAFT : http://www.nordkraft.com; costumer services. Any items returned without prior notice and accordance by our NORDKRAFT Customer Service will not be accepted.